General FAQs

Ans: Manohar Lal Jewellers is a 90 Years old brand since 1930 from Meerut. We're known for our unique and beautiful collections that offer a perfect look and feel as needed for your special occasion. We deal in only hallmarked gold jewellery, GIA and IGI certified diamond jewellery. Every piece of jewellery that you purchase from Manohar Lal Jewellers store is brand new and of the best quality.

Ans:

• All our jewellery is BIS hallmarked with 91.67% purity.

• All jewellery pieces available at Manohar Lal Jewellers are of pure gold/ diamond and certified. To know more, please visit IGI official website for diamond certification and GIA official website for Solitaire certification.

• Along with that, we will issue a certificate from our end bearing our firm's name for the details of the product and authenticity of the materials used in it.

Ans: Yes, we do. Please click on this link to sign up for our newsletter.

Ans: IGI Certification: Jewellery certificates are issued by IGI. If the certification of the article was done within 3 months from the date it is lost, IGI will issue a duplicate certificate at an additional charge. For any article older than 3 months, the article needs to be sent to IGI for regrading and recertification. Visit this link for more information.

GIA Certification: Every diamond graded by GIA is laser inscribed with its report number on the respective diamond's girdle. The number is too small to be read by naked eyes. Therefore, we use a magnifier like 10x loupe (for professionals) or microscope to read the number. Once the number is located, you can enter it on the GIA website to download the PDF file of the report.

Please NOTE: GIA issues certificates for loose diamonds only not for the jewellery.

To get the original report:

• →  The diamond needs to be unmounted from the ring or the jewellery article.

• →  Further, we will submit it to GIA.

• →  Post verification, they will issue another certificate. They may charge a certain amount for the same. Charges vary based on the carat weight of the diamond.

Visit this link for more information.

Ans: Yes, we do. Please book an appointment or schedule a video call from our website to let us know your customization requirements. Click here to book an appointment or schedule a video call with our experts.

Ans: Please refer to our ring size guide.

Ans: Please refer to our bangle size guide.

Ans: Yes. Slight variations in the color or size of the product might occur. Possible reasons for such variations could be:

• Technological renders.

• Differences in monitors.

• Difference in contrast ratio and color accuracy of the monitors.

• Usage of associated image, if any, for reference purposes.

Ans: No. Currently, we don't have any referral program.

Ans: Yes, we do. View our wide range of collections by visiting the links below: Gold, Diamond and Silver Jewellery Collection

Ans: Yes, we do. To know more send us your query on crm@manoharlal.com

Ans: Yes, we do. You may explore jewellery designs here.

Ans: Currently, our stores are located in Preet Vihar, Pitampura, Defence Colony, South Extension, Indirapuram, Noida and Faridabad.

• Preet Vihar: G-80, Vikas Marg, G Block, Preet Vihar, New Delhi, Delhi 110092.
• Pitam Pura: 358, Kohat Enclave, Pitam Pura, New Delhi, Delhi 110034.
• Defence Colony: B-78, Bhishma Pitamah Marg, Block B, Defence Colony, New Delhi, 110024.
• South Extension: E-22, South Extension, Block E, South Extension II, New Delhi - 110049.
• Indirapuram: UGF- 123, 124, 125, OC Square, Commercial Complex, Orange County, Residential Complex, Ahinsa Khand-1, Indirapuram, GZB, UP 201014.
• Noida: P- 12A, Sector 18, Noida, U.P., 201301.
• Faridabad: A-4, Neelam Bata Rd, Nehru Ground, New Industrial Twp 1, New Industrial Town, Faridabad, Haryana 121001.

Ans: Every product that you order from our website is unique in its own way due to the material it's being made of. Once you choose a product, you will find its product specifications at the bottom of your page under the section named "Product Details."

Ans: Yes. We can resize your product as per your requirement. It might take a few days and consists of additional costs. Please book an appointment link to get a consultation from our experts.

Ans: We do offer a trial on our jewellery but that is limited at the stores at the moment.

Ans: Yes, we can. To get a customised product please send us your details at crm@manoharlal.com or book an appointment with us.

Ans: We try to deliver our promise of purity across Pan-India. In some cases, the shipping and delivery cost may be extra.

Ans: As soon we receive the order, an order confirmation and delivery timeline will be sent to the customer. In order to keep them updated, the customers also receive timely updates on their preferred communication mode- text or email.

Although customers can track their order by login into the website or by connecting with our Customer care team at crm@manoharlal.com. We'd be happy to help any time!.

Ans: To ensure the delivery of these precious jewels is made to the right person, delivery agents or the shipping company might ask for Valid Identity proof before handing over the parcel.

Ans: Shipping charges will vary based on the shipping location

Ans: The estimated delivery time for customized orders is 20-25 days and 3-7 days for ready-to-ship orders. However, it might take longer due to various known and unforeseen circumstances.

Ans: Yes, you can book your jewellery online from our website and choose to pick it up in store in pan Delhi, NCR. Find our store locations here.

Ans: Yes, we strongly recommend that you register on our website as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

Ans: You can enter your e-mail address and click on the "forgot password" link in the login page and we will e-mail you a system-generated change password link to your registered email address. However, you should set a new password.

Ans: You can edit your personal details by accessing the "Account Details" section in your personal account dashboard.

Ans: We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. Please refer to our Privacy Policy Document.

Ans: For all domestic orders, we support 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments. Please note that payments on https://manoharlal.com/ will be accepted only in INR for domestic orders.

Ans: We accept payments from all major credit and debit card networks like Visa, Mastercard, American Express and RuPay. And, now, we also accept international card payments from customers in various countries including US, Europe, South East Asia etc.

Ans: We accept payments through 50+ banks including SBI, ICICI Bank, HDFC Bank, Canara Bank, Axis Bank, Punjab National Bank, Bank of Baroda, Union Bank, IndusInd Bank, IDBI Bank, Kotak Bank and Yes Bank.

Ans: Refer to our order cancellation policy.

Ans: Please refer to the Return Policy for details.

Ans: The repairing cost does vary based on the condition of the product. To get more details, email us at info@manoharlal.com with pictures and queries of your product.

Ans: Post-inspection, only after we get a go-ahead from the QA (quality assurance) team the refund process will be initiated. Please refer to our Refund Policy Document.

Ans: Yes.

Ans: Within 2-3 days, you can get your jewellery exchanged.

Ans: Our Gullak Scheme is a one-of-a-kind of monthly saving scheme that allows you to own your dream jewellery after 11(10+1) Months. Every month you save a certain amount. After 10 subscriptions, your last subscription will be free.

Ans: 11 Months

Ans: You may participate in our Gullak Scheme program either from our website or by visiting your nearest store.

Online Registration Process:

• Visit the registration link on our website. Click here to visit the registration link.
• Fill the Gullak Scheme form.
• Attach all the required documents
• Fill in the nomninee details.

Registration process through visiting our store:

• Visit your nearest Manohar Lal Jewellers store.
• Fill the Gullak Scheme form.
• Submit required documents like Pan Card, Aadhar Card, Cancelled Cheque, Photograph.
• Fill in the nominee details and attach the nominee's Aadhar Card & Photograph.
• Once the form is filled, we cross-check the details and documents. Once we're satisfied, we'll generate a passbook for the same.

Ans:

• The scheme offers an easy way to own your dream jewellery.
• Save your money to buy your dream jewellery in easy installments without paying any late fees.
• You pay installments for 10 months and we contribute a 1-month installment to it. Thus, you'll be able to buy jewellery worth the savings of 11 months.
• An equal amount of your 1 subscription will be offered by us free of charge to make your 10-months investment worth 11 months.
• Your money is as secure as your savings in any bank account.
• You can cancel your subscription anytime you want. No questions will be asked. We would strongly recommend you to refer to our Gullak scheme policy.
• You buy Dream Jewellery at the convenience of your own pocket-friendly easy installments.

And many more... visit the store to know more!

Ans: You may enroll for purchasing any design at any showroom of Manohar Lal Jewellers in India or enroll yourself online through our website. To register on our Gullak Scheme, please click here